Frequently Asked Questions
Everything you need to know about shopping with NÓRA
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
NÓRA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are your products ethically sourced?
At NÓRA, we partner with manufacturers who adhere to strict fair labor practices and environmental standards to ensure every product meets our high ethical criteria.
Do you offer gift wrapping services?
Yes, you can select the 'Gift Wrap' option at checkout for a small fee. We include a premium box, ribbon, and a personalized note of your choice.